DESCRIPTION
Communication is the foundation of every relationship. Without quality communication, it is not possible to achieve successful collaboration, manage people, and run a business.
Receiving and giving feedback is a powerful tool for personal development and managing others.
PURPOSE
In the Communication and the Power of Feedback module, participants will learn communication styles and how to adapt their communication style to their conversation partner, communicating in an effective, supportive manner.
By adopting techniques for giving and receiving feedback, participants will enhance relationship building and their management of team members.
Clarity in communication is directly linked to increased efficiency.
METHODS
The working methods are interactive and require active involvement from participants.
- Knowledge transfer
- Discussion
- Working in small groups and pairs, brainstorming, presenting
- Simulation exercises based on practical examples
- Video formats
GOALS
- To adopt techniques for listening, asking questions, understanding non-verbal cues, and aligning with the conversation partner.
- To familiarise participants with different communication styles and provide them with tools to use them successfully.
- To develop practical skills for an assertive communication style.
- To raise awareness of different perceptions and how to manage them.
- To emphasise the importance of a managerial role through communication.
- To conduct effective conversations with employees: developmental, motivational, and performance improvement discussions.
- To teach participants the skill of giving and receiving feedback
The power of feedback.